1. How is the dashboard camera powered?
Using the supplied DC power adapter, all Spedal dashcams are powered through the vehicle’s cigarette lighter socket. However, the design of the power supply from a cigarette charger varies by each model from car manufacturer We recommend to test or check the user manual of your car for more details.
2. Where is the data saved?
The data will be saved into an SD or Micro SD memory card.
3. Can you record at different resolutions?
Most models support changing resolution. You can adjust the resolution setting within the dashcam's settings menus.
4. Does the GPS on the dashboard camera help me navigate when driving?
No, the GPS logging is similar to the time and date stamp on your dashcam and can display on your footage playback. And the GPS spot alarm function of the VP388/VP688 series products will alert to different spots on road, but won’t navigate your driving.
5. Does the dashboard camera record when the vehicle is parked?
The dashcam will only record when the vehicle is parked when it is plugged into an appropriate power source. If your cigarette lighter ports in your vehicle do not stay live after the vehicle has powered down, then you’ll need to either hardwire the dashcam or use a power bank.
6. How do I disable audio recording?
Every device has an option to turn off audio recording. You must go through the setting options and set the voice recording option to off. Please refer to your device’s user guide available under support for each model.
7. How can I view my recorded videos?
The following methods are available to view/playback the videos recorded on your dashcam:
Dashcam’s Screen – Directly playback on the dashboard camera by entering the playback mode using the “MODE” button.
Television - Output via HD Output to a HD enabled television.
Computer – Unplug your SD or Mini SD card from dashcam and plug into your computer.
You can view your videos from your computer or connect your camera to a computer with the supplied USB cable. The camera will enter into Mass Storage mode, which allows the camera to act as a USB Flash Drive.
8. Do I need to manually turn the dashboard camera on every time I start the vehicle?
No, the dashboard camera will automatically turn on and start recording when the cigarette adaptor plug receives power.
9. Where is the GPS logging information saved?
The GPS Logging information is saved in the memory card.
10. Is the GPS Logging system live tracking?
The GPS Logging system is not live tracking system. Currently it does not have the functionality to track a device.
11. Can I connect an external hard drive to the dashboard camera?
Unfortunately at this time, all Spedal dashcams are designed to save video recordings onto a memory card only.
12. How do l "save" a file when I am driving?
The recorded files are automatically saved into the SD or micoSD card, depending on the model. When the memory card becomes full, the camera’s loop recording function will automatically loop/recycle the oldest video recording, and creates a new one from available space. If you want to ensure that a particular file does not get erased simply back it up. Please refer to your device’s user guide available under support for each model.
13. How to make Dashcam suction cup mounts stick?
Start with a clean dry surface. If the temperature of the suction cup is drastically different than that of the windshield it might cause the suction cup to lose its’ grip. If you need to, a little moisture might help it to seal firmly. Find your target on the windshield, press it on, and apply firm pressure to the center of the mount. What you are doing, and want to do, is to push all of the trapped air between the mount and the windshield out from behind the mount. Try not to let the mount slide (if it slides easily you might have used too much moisture) and keep firm pressure for about fifteen seconds.
14. Are thieves more likely to break into my car to steal the dashcam?
We advise, just like you would with any valuable items, that you take your dashcam down when your vehicle is left unattended. It is helpful if you carry a cloth in your car so that you can wipe the ring off from the suction cup. Some thieves may know that such a mark is from a dashcam and may try to break into your car.
15. Do I have to register my dashcam in order to use warranty services?
There is no registration necessary. We just need you to hang on to your receipt or your order detail. You will be asked for your receipt to use warranty services when contacting our customer service team.
16. Where can get a spare part for my dashcam?
If you are still within your one year warranty, you can email our customer service team at support@spedaltech.com and submit the Part Request with the following information: Name, Model dashcam you own, which part you need and your shipping address then our reps will get to your request shortly. If outside of your warranty dates, the process is the same but the rep will let you know the cost and how to proceed with the transaction to complete the purchase of said part.
17. I keep getting a "Card Full" error, isn't my dashcam supposed to loop record?
In cases like this, the dashcam is often too sensitive in terms of the G-Sensor/Parking Guard/Bump Recording feature so most likely the dashcam is saving all the files as emergency recordings which cannot be overwritten by the loop recording function. Please format your micro SD card on your computer then set your dashcams G-Sensor/Parking guard/ feature to low sensitivity or off for testing purposes. If you are still experiencing issues after adjusting the sensitivity, please contact our customer service team at support@spedaltech.com
18. If my warranty has expired am I still able to get my dash cam repaired?
Unfortunately, we do not complete any repairs at our foreign location and only supply replacements when warranty RMA services are requested. But we are always there go give you professional suggestions in terms of repairing the devices whether or not your warranty has expired.